Location: Homebased (covering multiple locations across the countries)

​

Contract: Fixed term until 31 August 2025

 

Salary: £28,639

Increasing to £32,612 following successful completion of a 6 months probation period

​

Closing Date: 20 September 2024

​

We are currently looking for Client Advisers to join our dedicated and compassionate eVisa team, on a fixed term contract. There will be a potential for the role to be made permanent or be extended.

These Client Adviser roles are all homebased, however we offer support across the country and there will be a requirement to visit clients where you are based. So, please, when applying for one of the roles, make sure you’re applying through the relevant location to you.

The successful candidates will be organised and customer focused, have demonstrable experience providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.

The eVisa Client Adviser positions is a newly created role providing practical support to vulnerable citizens through information giving, advice and provision of technology and assistance to help make their transition to the eVisa scheme. As the client adviser you will work as part of the eVisa team providing advice, guidance and assistance to complete and support applications to create a UK Visa’s and Immigration (UKVI) account and access your eVisa. You will contribute to the overall success of the organisation in accordance with Migrant Help’s aims and objectives, by providing high quality service to clients.

If you are an excellent communicator, have skills in liaison and negotiation with other agencies on behalf of clients and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!

​

As the Client Adviser your duties would include:

• Provide advice for applicants wishing to set up a UKVI account. This may be face to face, via phone or video conferencing

• Raise awareness of the requirement to apply for a UKVI account through social media, communications and engaging with migrant communities

• Provide advice, information and support to vulnerable clients, within the specification of the Grant
  Agreement with the Home Office in a variety of outreach and engagement settings

• Provide a support service to clients to complete UKVI account applications online and ensure that all applicants are aware of eligibility criteria

• Provide outreach for vulnerable clients and those with additional support needs, at designated locations, throughout a specific region

• Ensure Migrant Help’s Safeguarding policy and procedure is implemented where necessary

• Deliver community engagement activities to a high standard and ensure that applicants fully understand the information provided

• Work with host organisations to a high professional standard ensuring excellent communications and productive partnership working

• Ensure accurate records are kept on the eVisa database

• Provide statistical information on the number of clients and nature of cases and provide regular reports to the team

• Monitor service provision to ensure that it reaches the widest possible client group

​

The experience and skills you need:

• Experience of providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations

• Experience of working with vulnerable clients

• Community engagement and presentation skills with the ability to communicate to groups

• Ability to work empathically with people facing transition and uncertainty

• Ability to explain complicated information to clients including the use of an interpreter

 

​What else to expect:

• This post is subject to a Disclosure and Barring Service Check (DBS)

• Occasionally training, meetings or events are organised outside of normal working hours. The post holder will be expected to attend whenever reasonably practicable

​

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

​

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. 
 

- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

 

​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

​

See the job description for full person specification.

​

How to apply

As stated earlier, these roles are split into various locations across the country, so to apply for this role in the relevant location, please click on one of the links below and complete the online application form, attaching a copy of your CV and cover letter. 

London and the South East

Midlands

North East 

North West

South West

 

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

Please note that longlisted candidates will be invited to submit a video response to additional application questions. Shortlisted candidates will then be invited to attend an interview.

​

Closing Date: 20 September 2024

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.