Location: Homebased

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Contract: Permanent

 

Salary: Up to £50,000

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Closing Date: 20 September 2024

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We are currently looking for a Head of IT on a permanent contract.

The successful candidate will be systematic and an excellent problem-solver, have demonstrable people management skills, and be passionate about providing our clients with the best service and care.

The Head of IT (H IT) is an influential role leading the IT team that supports over 500 staff and thousands of clients based across the UK. This is a critical role in delivering Migrant Help’s evolving digital vision and strategy with an emphasis on integrity, IT Security, and technological innovation. As the H IT you will continually seek ways and opportunities to improve the technical and data related services provided to our staff and clients, and will play a key role in the management, monitoring and maintenance of all elements of IT and be heavily involved in on‐going technical projects and supporting contractual and ISO standards and cyber resilience.

If you are a pragmatic leader and technical expert who has proven experience balancing IT security delivering with enabling business opportunities. and are looking an exciting role that is making a difference, we’d love to hear from you!

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As the Head of IT your duties would include:

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IT Service Delivery Leadership:

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• Manage IT initiatives alongside MH service delivery team, making recommendations to Senior management for IT systems and processes.

• Support and manage all IT related projects and upgrades.

• Support Migrant Help’s regulatory compliance, ensuring IT practices comply with our ISO27001, Cyber Essentials &Plus obligations.

• Participate in the Information Governance Group, and maintain awareness of technology-related legislation, standards, and changes.

• Identify and recommend new technology solutions that meet business needs.

• Formulate, implement and train cyber resilience, business continuity, and disaster recovery into MH policies and processes.

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IT Strategy

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• Develop a strategic vision and operating plan for IT, a digital transformation plan, translating strategy into accountable SMART goals/objectives, cascaded through staff objectives.

• Develop audience-focused reporting for IT risks and opportunities to senior decision makers

• Lead on strategic sourcing of new suppliers and develop compelling business cases for proposed software/hardware procurements

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People management:

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• Line manage and support the development of IT staff

• Mentor IT Managers, setting clear career development objectives and promoting skill development

• Identify gaps and deliver strategic workforce planning within the IT team and suppliers

• Build clear roles and cascaded, strategy-aligned responsibilities into the IT workforce

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The experience and skills you need:

• ​Deep understanding of IT infrastructure, data management, cybersecurity

• Proven knowledge of IT system administration (eg MS 365, MS Dynamics, Azure)

• Experience delivering high-quality service with MSP support, and measuring performance

• Excellent organization, project management and planning skills

• Effective and cost efficient budget management, and ability to produce evidence-based cost-benefit analyses for IT investments and change initiatives

 

​What else to expect:

• This post is subject to Enhanced Disclosure and Barring Service (DBS) check and or Counter Terrorism Check.

• This is a homeworking role, however there may be occasion where travel is required for meetings or training events.

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About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

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At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

- This post is subject to a Counter Terrorism Check (CTC)

For CTC application applicant must:

​- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

 

​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

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See the job description for full person specification.

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How to apply

To apply for this role please click on this link and complete the online application form attaching a copy of your CV and cover letter. 

As part of the application process we will be inviting longlisted candidates to submit a video response to an additional application question. Shortlisted candidates will then be invited for an interview.

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Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

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Closing Date: 20 September 2024

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.