Location: Home based (across England)

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Contract: Fixed term until 31 August 2024

 

Salary: £37,425

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Closing Date: 20 September 2024

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We are currently looking for a Senior Client Adviser to join our dedicated and supportive eVisa team on a fixed term contract. There is potential for the this be extended or made permanent.

The successful candidate will be proactive with the ability to problem solve with the ability to effectively support and motivate a team.

The scope of this role is to work as part of the Migrant Help eVisa Scheme as a Senior Adviser. As the Senior Adviser you will provide line management and operational oversight to eVisa Client Advisers and will provide a professional, high quality support service to families and individuals. You will need to meet the changing local business needs and will re-prioritise your workload as necessary. You work consistently to ensure the continuous development of the service; ensuring that all advisory processes and procedures are efficient, professional and consistent at all times.

If you are dedicated, team-oriented and have demonstrable experience working with vulnerable people and are looking for an exciting role that makes a difference, we’d love to hear from you!

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As the Senior client adviser your duties would include:

• Responsible for day-to-day operational oversight of the eVisa team under the overall management of the eVisa Team Manager

• Provide expert advice and guidance in supporting individuals applying for a UKVI account

• Review and assess applications, identify any potential issues or gap in documentation and provide appropriate guidance to support staff and applicants through the process

• Maintain accurate records, generating reports and analyzing data related to eVisa

• Provide high quality advice and support services to clients in line with contractual and organizational requirements and guidance

• Support eVisa Team Manager with administrative requirements for the contracts and services and attend contract/stakeholder/sector meetings with, or in place of the eVisa Team Manager

• First line of escalation for eVisa Client Advisers on day-to-day operational matters and case working advice and guidance on complex cases

• Recruitment and induction/training of new staff and managing training requirements and completion of mandatory/refresher training for all staff within required timescales

• Line management and performance management of staff team including completion of annual Supervision and Appraisal (SAA) processes in line with organisational guidance and timescales

• Work with eVisa Team Manager and others to develop and support client engagement and involvement activities

• Responding to complaints in a professional and sensitive manner in line with contract and organisational policies

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The experience and skills you need:

• ​Ability to absorb complex written information and communicate effectively

• Ability to explain complicated information to clients including the use of an interpreter

• Presentation skills with the ability to make briefing sessions interactive

• Ability to supervise and provide constructive feedback to staff

• Ability to work empathically with people facing transition and uncertainty

 

​What else to expect:

• This post is subject to an Enhanced DBS check

• This is a homebased role, however the successful candidate will be required to deliver face to face support within the local area as appropriate

• There may be occasion where meetings or trainings are scheduled outside of usual working hours

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About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

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At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

 

​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

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See the job description for full person specification.

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How to apply

To apply for this role please click on this link and complete the online application form attaching a copy of your CV and cover letter.​

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

Please note that longlisted candidates will be invited to submit a video response to additional application questions. Shortlisted candidates will then be invited for an interview.

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Closing Date: 20 September 2024

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.