Location: Dunstable

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Contract: Fixed term until 31 December 2025

 

Salary: £40,563

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Closing Date: 20 September 2024

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We are currently looking for an Accommodation Manager to join our compassionate and dedicated Modern Slavery and Victim Care (MSVC) team, on a Fixed Term contract until 31 December 2025. There is potential for this to be extended or made permanent.

The successful candidate will be an effective communicator with strong leadership skills, they will have demonstrable experience working in a residential setting with a passion for supporting our vulnerable clients.

The purpose of this role is to provide the day-to-day management for one of the MSVC Accommodation Teams, delegating work appropriately and ensuring effective delivery of service and contractual compliance in the Accommodation alongside the Facilities Team. You will be responsible for maintaining accommodation standards whilst delivering high quality support to those in residence. You will be responsible for ensuring that Migrant Help provides effective and qualitative services in line with contractual obligations and statutory compliance requirements. You will ensure that quality standards are met and, where possible, exceeded.

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​If you are organised and resilient and have demonstrable experience supervising and providing feedback and support to a team and are looking for an exciting role that makes a difference, we’d love to hear from you!

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As the Accommodation Manager your duties would include:

• Work closely with the Director of Modern Slavery Services/MSVC Head of Service to support their strategic objectives and deputise in their place when needed

• Responsible for day-to-day operational management of the designated Accommodation and staff, ensuring standards are met and support is of a high quality.

• Working with the Facilities Team and any maintenance companies in order to ensure compliance with the Accommodation Standards, including ensuring regular inspections are carried out and issues reported to the Facilities Manager/MSVC Head of Service

• Managing the staff rota, workload allocation and delegating work appropriately, ensuring effective delivery of service and in line with contractual requirements

• Responsible for people-related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution

• Responsible for Safeguarding, Health and Safety and Incident Management for the Accommodation Team

• Facilitate team meetings, including a minimum of weekly briefings, to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes

• Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement

• Represent the Organisation at contractor/grant and participate in local/regional forums, stakeholder and policy groups

• Responsible for any designated regional budgets, including but not limited to, Welfare or Regional Activities Funds

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The experience and skills you need:

• Experience of working in a residential setting and/or an understanding of how to effectively manage this

• Experience of dealing with complaints/difficult situations and complex/challenging behaviour

• Experience attending external multi-agency and stakeholder meetings and developing partnerships

• Empowering leadership skills preferably in the Third/Charitable Sector with the ability to deal with staff performance issues or challenging behaviour

• Ability to manage a specialist service dealing with a specific group of Service Users with complex needs or who are classified as ‘high risk’

• Presentation skills with the ability to make briefing sessions interactive

 

​What else to expect:

• The team operate Monday to Friday between the hours of 9am and 5pm, however there may be occasion where it is necessary to work outside of these hours and therefore flexibility is required.

• This is a hybrid role and therefore travel is required where necessary

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About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

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At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. 
 

- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

 

​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

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See the job description for full person specification.

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How to apply

To apply for this role please click on this link and complete the online application form attaching a copy of your CV and cover letter. 

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Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

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Closing Date: 20 September 2024

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.